Mark is the President and CEO of Brightway. Mark leads Brightway with a vision of becoming a tech-enabled, turnkey provider for the insurance franchisee of the future, while offering choice, flexibility and a seamless experience for customers.

Mark is an industry veteran with over 30 years of experience in the insurance field, including both insurance distribution and underwriting. Throughout his career, he has led business strategy definition and execution, P&L oversight and turnaround, distribution and sales management, transformational change and technology innovation.

He previously served as lead operating executive – Insurance Distribution at GrowthCurve Capital. Prior to that, Mark was president of field operations and a member of the executive committee at QBE North America, a division of QBE Insurance Group, one of the 20 largest global insurance and reinsurance companies. Before that, Mark was the chief marketing officer at USI Insurance, one of top 10 domestic brokers. He also held various roles with increasing leadership responsibility at Liberty Mutual over a 20-year career with the company.

Mark holds a bachelor’s degree in economics from the University of Connecticut. 

As the Chief Technology Officer of Brightway, Shane leads the Engineering, Data, Information Technology and Systems Administration teams supporting agency owner business growth and the customer engagement experience.

Shane is an InsureTech leader seasoned in driving innovation to build agent and policyholder support technologies. He previously served as Head of Technology for Vouch Specialty where he was responsible for all operational technology and development of the broker-facing sales support platform. As the VP and Head of Engineering at Mylo, he implemented a technology strategic vision and roadmap that led to the company being named “InsureTech Firm of the Year” by Finance Monthly and “Best InsureTech Company” in the FinTech Breakthrough Awards.

Shane is focused on partnering with key stakeholders to fulfill Brightway’s vision of being a tech-enabled, turnkey provider for the insurance franchisee of the future. 

Rick Fox is the Chief Revenue Officer of Brightway. Backed by his deep understanding of the insurance agency experience, having built his own successful independent insurance agency at the start of his career, Rick is responsible for supporting and streamlining customer and agency growth and the expansion of operations through new product offerings and revenue streams.

Prior to joining Brightway, Rick held the role of Head of Agency Sales at Vertafore, a leading insurance software solution service, and previously served as the President of Agency Revolution, an agency automation and marketing consultancy.  

At Brightway, Rick drives value creation and growth opportunities for our agents and insurance carrier partners.

As Brightway’s Head of Customer Experience, Eliah is responsible for developing and maintaining our service delivery framework to ensure agents and customers receive an unparalleled experience regardless of how they wish to connect.

Eliah brings 35 years of experience building and leading large, complex sales and service operations for insurance, hospitality and recognized consumer brands. During his career, he concepted, developed and operationally delivered Allstate’s first contact centers back in 2000, onboarding 1500 licensed employees and accelerating integration across service and new online channels.

Eliah also built leading contact centers for GE, Cigna Direct Marketing, Mercer Defined Benefits, Orbitz, Allianz and ran Prudential’s P&C Personal Lines service operations before that divestiture. Most recently, as a Managing Director and transformation thought leader at Accenture, Eliah led the P&C service delivery practice while helping to modernize a leading global carrier with a distribution network encompassing thousands of agency partners.

Eliah resides in Philadelphia and holds a BS in Marketing from Indiana University and an MBA from the University of Louisville.

Barbara is Brightway’s Chief Human Resources Officer.  She is responsible for developing and executing a human resources strategy to ensure we recruit and retain a skilled workforce dedicated to exceeding the expectations of our agents and customers.

With over 30 years of Human Resources experience, Barbara is well positioned to support Brightway’s rapid growth and culture of winning through collaboration.  She has positioned a venture-capital-backed business to grow into Fortune 500 company, and developed and directed the global human resources agenda for over 21,000 employees in 12 countries for Prudential Financial.  She has also held senior executive roles at AXA Equitable and CHUBB Insurance.

Barbara earned her B.S. in Organizational Management from Nyack University in New York. 

Clayton brings over 22 years of experience in the field to Brightway. He previously spent 11 years at USI Insurance as senior VP of retail and 11 years with Willis Towers Watson in various roles. He is a Certified Public Accountant as well as an Associate in Personal Risk. Always working to develop his professional skills, he has completed the Institutes Associate in Risk Management and Associate in General insurance designations as well as the Fellow Life Management Institute designation.