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JACKSONVILLE, FLA. — Brightway Insurance today graduated its newest class of insurance professionals from Brightway’s Service Center training program. The class of four is Brightway’s second class to focus on Auto lines rather than Homeowners.
The graduation marks the beginning of the graduates’ insurance careers. The extensive training program prepares new Insurance Service Center Customer Service Representatives to provide industry-leading service to Brightway’s 250,000 customers.
As Brightway grows, so does the need to have more Customer Service Representatives with diversified skillsets.
Brightway trains representatives on handling customer calls and guides new hires through the licensure process. Additionally, the company covers the licensure fee for new hires, so they are licensed insurance professionals ready to hit the ground running once they complete the course.
The three-phase program includes five weeks of training, one week of licensing and three weeks of nesting, where representatives take calls with assistance from seasoned team members.
Brightway’s goal is to provide its customers with a world-class customer experience, letting Franchise Owners enjoy industry-leading retention rates, helping them grow their businesses as quickly as possible.
As one of the largest Personal Lines independent insurance agencies in the United States and one of Northeast Florida’s fastest growing companies, Brightway is always seeking top talent to fill its ranks of Insurance Professionals and is currently recruiting to fill its class scheduled to start Monday, Sept. 17, 2018.
As a growing business, there are many opportunities for Customer Service Representatives to move into other roles throughout the 240-person Home Office.
Visit Brightway.com to learn about career opportunities at Brightway.
About Brightway Insurance
Brightway Insurance is a national property/casualty insurance retailer selling through a network of franchised independent stores throughout the country. With more than $538 million in annualized written premium, the company is one of the largest personal lines agencies in the United States.
Brightway began franchising operations in 2008 and has since grown to more than 800 people in 20 states serving customers in all 50 states. Forbes has recognized the company as America’s No. 1 Franchise to Buy. Additionally, the company was named a top franchise three years in a row by Entrepreneur magazine and one of the fastest-growing private companies in America nine consecutive years by Inc. 5000. People wishing to learn more about franchise ownership with Brightway may visit BrightwayDifference.com and find us on LinkedIn. Consumers seeking a better insurance buying experience may visit Brightway.com and find us on Facebook.