JACKSONVILLE, Fla. — Brightway Insurance today graduated its newest class of insurance professionals from Brightway’s Service Center training program, marking the start of their insurance careers. The extensive training program prepares new Insurance Service Center Customer Service Representatives to provide industry-leading service to customers.
As Brightway grows its book of business, so does the need to have more Customer Service Representatives with diversified skillsets. Today’s graduates are pioneers because they are the first group to focus on Auto lines rather than Homeowners.
Brightway trains representatives on handling customer calls and guides new hires through the licensure process. Additionally, the company covers the licensure fee for new hires, so they are licensed insurance professionals ready to hit the ground running once they complete the course.
The three-phase program includes five weeks of training, one week of licensing and three weeks of nesting, where representatives take calls with assistance from seasoned team members.
Brightway’s goal is to provide its customers with a world-class customer experience, letting Franchise Owners enjoy industry-leading retention rates as they build their businesses.
As one of the largest property/casualty independent insurance agencies in the United States and one of Northeast Florida’s fastest growing companies, Brightway is always seeking top talent to fill its ranks of Insurance Professionals and is currently recruiting to fill its next class scheduled to start March 5, 2018.
As a growing business, there are many opportunities for Customer Service Reps to move into other roles throughout the 240-person Home Office.
About Brightway Insurance
Brightway Insurance is a national property/casualty insurance retailer selling through a network of franchised independent agencies throughout the country. With more than $504 million in annualized written premium, the company is one of the largest property and casualty agencies in the United States.
The Jacksonville-based company began franchising operations in 2008 and has since grown to more than 700 people in 19 states serving customers in all 50 states. Forbes has recognized the company as America’s No. 1 Franchise to Buy. Florida Trend and the Jacksonville Business Journal also recognized Brightway for being one of largest privately held companies in Florida and for overall sales revenue growth from 2014-2016, respectively. People wishing to learn more about franchise ownership with Brightway may visit BrightwayDifference.com and find us on LinkedIn. Consumers seeking a better insurance buying experience may visit Brightway.com and find us on Facebook.