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Caitlin Harkins is a Customer Service Team Lead at Brightway Insurance. She discovered Brightway through a recruiting website and was hired as a Customer Service Representative in 2013. Caitlin was promoted to Unit Lead in 2016 and to her current position in 2017.



Video Transcription

Caitlin: “I really love the way the company continues to reinvest in its people. Having been here for six years I’ve seen a lot of change and it’s always aimed at bettering the employee’s experience in the workplace.”

Brightway will host a career fair at its corporate headquarters in Jacksonville, Florida, Thursday, Oct. 10, 2019. Click here for details.

Learn more about starting a career with Brightway’s corporate headquarters at and more about starting your own Brightway Franchise at

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