We are resourceful, accurate and efficient
We do it right or we make it right
We act with integrity, especially when no one is looking
Many companies know what they do. Many do not know why they do it.
Together, the “why” we do business—to help people achieve their personal potential—along with the “how,” guided by our Operating Mandate and Core Values, make us the award-winning independent agency franchise we are today and ensures alignment with our Agency Owners.
From the start, we’ve always operated in ways that produce Win-Win-Win outcomes, or what we like to call W-cubed (W3).
This means we:
David and Michael Miller started franchising Brightway in 2008, and the company is still family owned. Today, we write more than $400 million in premium a year and have customers in every state.
David’s vision of how an agency “should” operate and serve customers has today resulted in an insurance agency unlike any other, delivering expert counsel and more choice. David is committed to Win, Win, Win outcomes for Brightway agents, customers and employees. David’s day-to-day role includes important work in mentoring the company’s future leaders and helping everyone achieve their personal potential.
Early in his career, Michael built and grew his own high-volume mortgage brokerage company. He brings that drive to his role as visionary leader at Brightway, helping to build future leaders and to build the system. Michael is instrumental in helping potential franchise partners better understand the business opportunity that Brightway presents and in helping to select the candidates who are best suited to reach their personal potential.
Talman brings more than 30 years’ property/casualty industry leadership with him to his role running the day-to-day operations at Brightway. A 25-year veteran of industry-leader Progressive, he has extensive background in all facets of carrier operations which makes him uniquely suited for his role. To recognize his strength of leadership and the resulting growth at Brightway, he was named an Ultimate CEO by the International Business Times.
Bob brings more than 30 years’ financial leadership experience, many of them in international franchising, to his role as Brightway CFO. This experience, combined with the experience of starting his own business, gives him a unique perspective to helping Brightway franchisees grow their business using a proven franchise model. In this role, Bob is responsible for helping Agency Owners better understand how their businesses are performing and developing and deploying tools to help them grow quickly and profitably.
Kris is responsible for delivering a world-class customer experience to our Agency Owners and customers. Her more than 30 years’ experience in property/casualty operations includes growing world-class call centers from start-up (6 people) to fully mature and thriving (6,000 people). Through her tenure with The Hartford, she wore many hats, giving her a well-rounded background that includes product development, pricing and underwriting, carrier management, Marketing and Distribution.
Leslie wears a number of hats at Brightway – leading the Marketing, Communications/PR, Social/Web, Franchise Development, Agency Development and Training teams. Prior to joining Brightway, she helped Progressive grow its brand through public relations and communications, leading those efforts at the company for 23 years. There, she was instrumental in building tools to help the more than 30,000 independent agents who represented that brand grow profitably. She brings that experience, along with another decade of experience in related fields, with her as she leads her teams in defining, defending and building the Brightway brand.
My business interest was slightly different, and Brightway filled the bill. I wanted to open an insurance agency with my daughter, work side-by-side with her for a few years, then hand it over to her seamlessly. We enjoy networking in our community and knowing that we can help our friends and neighbors find the coverage they need so they can enjoy peace of mind.Bob Miller Brightway, Palencia
I think the company culture is outstanding, and the attitude at Home Office is very positive. As a company, Brightway is always coming up with ways to improve every area of our model…and it shows.Matthew Carlucci, Jr Brightway, The Carlucci Agency
The Operating Mandate of Win-Win-Win is one that really resonates with me and my team. As long as we approach every situation with this as our business and moral compass, we just can't fail.Matt Grundwerg Brightway, Coral Springs
Our motto is ‘Always do what's best for the client.’ I feel Brightway Home Office is aligned with that message, because they always work hard to do what's best for both our franchise and our customers.Bobby Raymond Brightway, Fort Caroline
As a prior corporate manager, I wanted to remove myself from corporate politics. Joining Brightway has allowed me to work with an organization that truly values innovation, success for all and integrity.Derrick Vance Brightway, The Vance Agency
Brightway agents consistently outsell their independent counterparts. When you open your agency, you can too.